Welcome to Idea Exchange, where we share our latest thinking about how marketers of highly engineered products and services can design better interactions along the Buyer Experience Value Chain

IDEA EXCHANGE

Welcome to Idea Exchange, where we share our latest thinking about how marketers of highly engineered products and services can design better interactions along the Buyer Experience Value Chain®. At Quarry, we believe a strong brand is just the beginning — which is why we focus on converting branding to buying.

Moving into the Multi-Screen World: How Google Analytics Is Changing the Decision-Making Game

For marketers who rely on analytics for evidence-based decision making, this new multi-screen world has also presented some new measurement challenges and some great marketing analytics opportunities.

In late 2012 Google Analytics introduced the exciting concept of Universal Analytics—that is, the idea of using a single unique identifier to provide much better picture of user behavior as an individual and not a series of different device interactions. Google has also recognized the powerful potential of bringing together prospect and customer data from other marketing technology tools such as Customer Relationship Management (CRM), Marketing Automation and Content Management Systems.

What is exciting about Google’s proposed solution is that it recognized that marketers have begun to develop sophisticated, join-up marketing technology ecosystems, each with their proprietary view of your prospect or customer, and have proposed a method of connecting these systems for a more complete view of your customers’ buying journey. Read more

Posted in All Posts, Analytics & ROI, Customer Insight, Featured Posts, Lead generation, Mobile Marketing, Sales Effectiveness, Telecommunications, Tips, Trends
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Convergence Analytics: Why Now’s The Time

It might be the Holy Grail of marketing analytics, but don’t feel bad if you haven’t heard of convergence analytics before. A relatively new term in marketing analytics, it describes a new class of tool that takes the endlessly accumulating volumes of customer data and turns it into the insight needed to build more engaging customer experiences. Read more

Posted in All Posts, Analytics & ROI, B2B Marketing, Customer Insight, Featured Posts, Trends
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More Data? How About More Insight? [20 New Charts for Modern Marketers]

There’s a lot of talk about big data these days. But too much data can be overwhelming. As marketers, what we need is more knowledge. More insight that is strategic and actionable. With the help of our marketing automation partner, Eloqua, that’s exactly what we’ve got for you. Read more

Posted in Advertising & Media, All Posts, Analytics & ROI, B2B Marketing, Branding, Customer Insight, Featured Posts, Lead generation, Marketing Automation, Tips, Trends
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My Favourite Gin Now Costs 40% More. I’m Shaken, Not Stirred.

Of all the Mad Men-style vices I could indulge in while doing this job, the only one I embrace is the love of a good martini.

After a day of whiplash-inducing deadlines, there really is nothing like going home, pulling out the shaker, mixing one up, and sipping it as I slouch in my comfy leather armchair, feeling the tension melt away. Read more

Posted in Advertising & Media, All Posts, Branding, Buyer Experience, Customer Insight, Customer Retention
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Why Mobile + Social Media Matter for B2B Marketers

By 2013, more people will be using mobile phones than personal computers to get online. For B2B marketers, this information has some important implications. Consider that a high percentage of the “first view” of your content will be consumed on a mobile device. If you are marketing by email to purchase decision makers, the proportion of people who will open your email communications on a mobile device could be as high as 50%. Not only are they consuming content, but they are also actively sharing content with their peers over multiple social media channels as implied by the double-digit growth seen for Twitter and LinkedIn. Read more

Posted in Advertising & Media, All Posts, B2B Marketing, Best Practices, Customer Insight, Mobile Marketing, Social Media, Telecommunications, Tips, Trends
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The Changing of the Guard on the Farm: Marketing to Generations X and Y

How will the transition to a younger demographic re-shape the buying conversation for your business? Who are Generations X and Y, and what do they care about? These are questions ag marketers will be asking themselves in the years ahead as Baby Boomers exit the business and two distinct, new generations of farmers begin to make their presence felt. Read more

Posted in Agribusiness, All Posts, Customer Insight, Trends
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The Customer is King. And Designer, Financier, and Marketer…

Is your customer a collaborator or a competitor? This isn’t a rhetorical question. The fact is that a new wave of companies has taken the old adage “the customer is always right” to heart. And they could be poised to take your customers’ best ideas to market if you don’t do it first. Read more

Posted in All Posts, Branding, Customer Insight, Trends
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Godin vs. Einstein – Tribal Marketing (Round 1)

Godin suggests that tribe members can make a choice about whether to join a tribe or not to join a tribe. In contrast, Einstein suggests that, although we may be of different societal tribes, we are inherently pulled together by empathy and bound by identical human desires. Who’s right? Godin or Einstein? Can we really opt-out and make our own decisions, or are the decisions we make based almost entirely on an innate desire to belong? Read more

Posted in All Posts, Buyer Experience, Customer Insight
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Who’s In The Fishbowl Now?

It hit me how all the tools we have at our disposal — tools that measure demographics, psychographics, attitudes, exposures, recall, click-throughs, conversions, ARPU, BDI, MDI and whatnot — let us create a neat little theoretical microcosm, a tidy fishbowl of human experience. Read more

Posted in All Posts, Buyer Experience, Customer Insight
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